Puxton Presented Visit England Quality Rose Award
By PuxtonPark | Tuesday, October 23, 2012, 20:38
PUXTON Park in Weston-super-Mare has been recognised as a top visitor attraction after being presented the Quality Rose Marque 2012 by Visit England.
Puxton Rosette certificate with L-R Alistair Mead, Susie Johnson and Phil Payne
VisitEngland, the national tourist board for the United Kingdom, runs the Visitor Attraction Quality Assurance Scheme (VAQAS) awarding outstanding attractions with the Quality Rose Marque.
The award assures visitors receive a high-quality experience by rigorously and independently assessing venue's across the country.
Puxton Park sailed through the process for the third year running and is now in receipt of its 2012 Quality Rose Marque certificate.
The Quality Rose Marque is only awarded if the assessor is able to confirm all areas important to you, the potential visitor, are the best they can be.
Alistair Mead, Puxton's managing director, said: "We are proud that Visit England recognise us as a high quality tourism venue.
"We endeavor to keep our standards high at all times to ensure our visitors receive the best possible experience during their visit to Puxton Park."
During the assessment key areas are examined by the VisitEngland regional assessors including the website, leaflets and Facebook page.
They even make phone calls to check how information such as price of entry and wheelchair access is handled, and carry on right through to face-to-face interaction with the attraction's staff.
All of this is done with staff unaware that the assessor is on site so that the assessor really has the same experience that all visitors will have.
As well as awarding successful venues with their Quality Rose Marque certificate, each venue is given regular feedback on how they can improve the customer experience.